Return an Item

We accept returns within 30 days of purchase. Returns on items valued over $50 are FREE, to return items valued $49.99 and under you may purchase a shipping label from the carrier of your choice.

To start the return process please visit this page: Order Information

All returns are subject to inspection and must meet the following requirements:

1. Products must be returned with all the original manufacturer’s packaging and box contents, undamaged and unmarked. This includes box inserts, accessories, and warranty card.
2. UPC codes must not be cut from the packaging.
3. All products must be mailed inside an outer box/container and adequately protected from damage during transit.
4. All free gifts must be returned with the main item. In the event that these free gifts are not returned, the value of those items will be deducted from your refund.

Once the item is returned to us and passes inspection, you will receive an email notification that your return has been processed. Any refund will be issued within 3 to 5 business days. Please allow 7 to 10 days for a refund to show in your account or on your credit card. Focus Camera reserves the right to refuse returns, refunds and/or charge a restocking fee for any product that does not comply with the information found in this return policy.

Holiday returns
We understand that every gift can't be perfect. Shop with the comfort of our courteous holiday Extended Return Policy. Items purchased from 11/1/2023 - 12/25/2023 can be returned until 1/31/2024. All other return conditions still apply.
*Note: all returned items must reach us by 1/31/2024 to be considered for our policy.

Is your item damaged?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.

What cannot be returned?
All Final Sale merchandise cannot be returned.
The following items are nonreturnable and cannot be returned once the packaging has been opened:

• Shaving equipment & personal care products (due to NY Health Dept. reg.)
• Printers, once toner has been installed
• Air conditioners
• Interactive whiteboards
• A purchase with UPC code cut off the package
• Gifts cards (both physical and electronic)

Televisions:
Televisions with a screen size 37” and larger cannot be returned if the packaging has been opened. We recommend that you carefully inspect the product upon delivery for any damage. Any shipping damage must be reported within 48 HOURS of the product’s delivery. Any damage reported after that time will not be accepted for replacement or refund. If the television is refused at the time of delivery, you will be liable for return shipping fees and Focus Camera reserves the right to charge a 15% restocking fee. If you have any questions or concerns, please contact Customer Service at support@focuscamera.com.

If you are returning a cellphone, laptop, tablet, or desktop computer, please make sure that all data has been removed and you have reset the device's password and settings to 'as new'. Failure to do so may delay your return.

DJI Returns:
DJI returns are accepted only if the item is unopened and unused, returned within 14 days of purchase. Items must have original shrink wrapping intact. Opened or used DJI drones cannot be returned for a full refund, each return will be inspected and subjected up to 30% restocking fee. This policy ensures adherence to quality and supplier standards. You can read the full DJI Return Policy here or on every DJI product page. For any questions, or possible exceptions such as the Extended Holiday Returns, please contact customer service.

All returns must be shipped to the following address:

Fulfillment Center ATTN: Returns Department RMA # 1202 Airport Rd North Brunswick, NJ 08902

Note: RMA # is provided once you start your return.

While we strive to ensure complete accuracy on our website, errors do sometimes occur. If the price of a product (or products) is higher than what was displayed, we will cancel your order and notify you of the cancellation. For other website errors, we reserve the right to cancel your order on a case-by-case basis as needed. You will always receive a cancellation notification.